Terms & Conditions

Last Updated: 17 October 2026

Welcome to SylhetyBazar (“Website”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of www.sylhetybazar.com, including purchases made through our online store.

SylhetyBazar is an e-commerce platform offering Bangladeshi products to customers in the United Kingdom.

By accessing our Website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use our Website.

1. Definitions

• Customer / User / You: Any individual visiting our Website or purchasing our products.
• Products: The Bangladeshi goods and other items listed for sale on our Website.
• Website: www.sylhetybazar.com, including its relevant pages and online shopping services.
• Order: A purchase request submitted through our Website.
• We / Us / Our: SylhetyBazar, the business operating this Website.

2. Eligibility

You must be at least 18 years old or otherwise legally authorised to enter into a purchase agreement under applicable law.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use your selected payment method.

3. Account Registration

• Certain Website features may require you to create an account.
• You are responsible for maintaining the confidentiality of your login details.
• You must provide accurate and up-to-date account information.
• You must notify us if you suspect unauthorised access to your account.
• We reserve the right to restrict or suspend accounts involved in suspected fraud, unlawful activity, or serious breaches of these Terms, subject to applicable law.

4. Product Information

SylhetyBazar aims to provide accurate product descriptions, images, prices, ingredients, sizes, weights, and other relevant details.

However, minor differences in colour, packaging, appearance, or labelling may occur.

For food products, customers should check the product description, ingredients, allergen information, storage instructions, and use-by or best-before dates where applicable.

We do not describe a product as organic, allergen-free, or suitable for a particular dietary requirement unless that claim is appropriately supported.

We reserve the right to correct genuine listing errors and update product information. Any change will not remove rights already granted to customers under applicable law.

5. Pricing and Payment

• All prices will be displayed in British Pounds Sterling (GBP £) unless otherwise stated.
• Applicable taxes and charges will be shown as required by law.
• Delivery fees and any other mandatory charges will be displayed before you complete your order.
• Available payment methods will be shown at checkout.
• Orders are subject to payment authorisation and acceptance.
• We reserve the right to investigate suspected fraudulent transactions and cancel orders where legally justified.

If a genuine pricing error occurs, we will contact you before proceeding with the affected order. You may choose whether to continue at the correct price or cancel for a refund where applicable.

6. Order Confirmation and Cancellation

After submitting an order, you should receive an order acknowledgement by email. An acknowledgement does not necessarily mean that the order has been accepted.

We will communicate acceptance, dispatch details, or any issue affecting your order as appropriate.

You may request cancellation before dispatch by contacting us. We will make reasonable efforts to accommodate your request, but cancellation may not be possible once an order has been dispatched.

For online purchases, you may also have statutory cancellation rights under UK consumer law. These rights are explained in Section 8 and may be subject to specific exceptions.

We may cancel an order if a product becomes unavailable, payment cannot be authorised, a material listing error occurs, or fraud is reasonably suspected. If payment has already been taken for an order we cancel, we will arrange the appropriate refund.

7. Delivery Policy

SylhetyBazar aims to deliver products to eligible addresses within the United Kingdom.

• Available delivery destinations and options will be displayed at checkout.
• Delivery charges and estimated delivery times will be communicated before purchase.
• Delivery estimates are provided in good faith but may be affected by courier delays, customs procedures, weather, or other circumstances.
• Customers are responsible for providing a complete and accurate delivery address.
• If a parcel cannot be delivered because incorrect information was supplied, we will work with the customer to determine the appropriate next steps.
• If products are dispatched from outside the UK, any applicable import, customs, and tax arrangements will be handled in accordance with applicable law and the information provided at checkout.

We will comply with applicable delivery obligations, including the requirement to deliver within the agreed period or, where no other period has been agreed, the applicable statutory timeframe.

8. Returns, Refunds and the Right to Cancel

We want customers to be satisfied with their purchases. Our returns and refunds process is subject to applicable UK consumer law.

8.1 Change of mind

For most goods purchased online, UK consumers generally have the right to cancel within 14 days of receiving the goods, without providing a reason.

After notifying us of cancellation, customers generally have a further 14 days to return the goods.

Certain products are exempt from this right, including qualifying perishable goods and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. These exceptions apply only where the relevant legal requirements are met.

8.2 Damaged, defective or incorrect products

If you receive a damaged, defective, incorrect, or incorrectly described product, please contact us as soon as possible with your order number and, where helpful, photographs of the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair where relevant, or refund.

Nothing in these Terms limits your statutory rights concerning faulty or misdescribed goods.

8.3 Food and perishable products

For food and other perishable products, please contact us promptly if there is a quality, safety, damage, or delivery issue.

For food safety reasons, we may be unable to accept the return of certain opened or perishable products unless the item is faulty, unsafe, misdescribed, or another legal remedy applies.

Please follow the product’s storage instructions and do not consume any item that you reasonably believe may be unsafe.

8.4 Refund processing

Where a refund is due, we will process it within the timeframe required by applicable law.

For statutory cancellations, refunds will generally be made using the original payment method unless you agree otherwise. Where required, standard delivery charges will also be refunded.

We will explain any applicable return arrangements and whether return postage is payable by the customer.

For further assistance, contact contact.sylhetybazar@gmail.com or message us on WhatsApp at +44 7579 777590.

9. Customer Responsibilities and Website Use

When using our Website, you agree not to:

• Engage in fraudulent, unlawful, or misleading activities.
• Attempt to gain unauthorised access to our Website, servers, or customer accounts.
• Disrupt the Website or interfere with its security.
• Use automated systems to collect Website information without permission where prohibited.
• Submit false, abusive, or misleading information.

We reserve the right to take reasonable and lawful action against misuse of our Website.

10. Privacy and Data Protection

We collect and process personal information to manage orders, process payments, arrange deliveries, respond to enquiries, and operate our business.

We handle personal information in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018, as amended or replaced where applicable.

Information may be shared with payment providers, delivery companies, technology providers, and other service providers where necessary for legitimate business purposes and subject to applicable legal requirements.

Please read our Privacy Policy for details about the information we collect, how we use it, how long we retain it, and your rights.

11. Intellectual Property

Unless otherwise stated, the content of this Website, including its branding, logos, text, graphics, and original images, belongs to SylhetyBazar or is used with appropriate permission.

You may not reproduce, distribute, modify, or commercially exploit protected Website content without prior permission from the relevant rights holder, except where permitted by law.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We are not responsible for losses that are not reasonably foreseeable or for losses arising from circumstances outside our reasonable control, to the extent permitted by law.

We do not exclude or restrict your statutory rights relating to products that are faulty, unsafe, or not as described.

13. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as severe weather, natural disasters, transport disruption, customs delays, strikes, or significant technical failures.

We will take reasonable steps to minimise disruption and communicate material delays where appropriate.

This section does not remove any statutory rights or obligations that continue to apply.

14. Governing Law and Disputes

These Terms and any dispute relating to purchases from SylhetyBazar will be governed by the applicable laws of England and Wales, where applicable, subject to any mandatory consumer protection rules that apply in your part of the United Kingdom.

Consumers may also benefit from mandatory rights under the laws of Scotland or Northern Ireland, as applicable.

Nothing in these Terms prevents a consumer from bringing proceedings in a court where they are legally entitled to do so.

15. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, Website, products, or legal obligations.

The latest version will be published on this page with an updated revision date. Changes will apply as permitted by law and will not retrospectively remove rights that customers have already acquired.

We encourage customers to review this page periodically.

16. Contact Us

If you have questions about these Terms and Conditions, an order, delivery, or a return, please contact us using the details below.

Business Name: SylhetyBazar

Website: https://sylhetybazar.com

Email: contact.sylhetybazar@gmail.com

WhatsApp: +44 7579 777590

Business Address: Kingsway Centre, Newport, NP20 1HY, United Kingdom.

We aim to respond to customer enquiries as promptly as reasonably possible.

SylhetyBazar — Bringing Bangladesh Closer to You.