Shipping Policy
Thank you for choosing sylhetybazar.com As an online retailer, we are committed to delivering your favourite products quickly and safely directly to your door. Below you will find everything you need to know about our shipping process.
1. Order Processing Times
We aim to get your order on its way as fast as possible.
- Processing Time: All orders are processed within 1-2 business days.
- Cut-off Time: Orders placed after 2:00 PM on Fridays or over the weekend will be processed on the following Monday.
- Holidays: We do not ship on UK Bank Holidays.
2. Shipping Rates & Delivery Estimates
We offer various shipping options to suit your needs. Shipping costs are calculated at checkout based on the weight of your order and your location.
| Shipping Method | Estimated Delivery Time | Typical Cost |
| Standard Delivery | 3–5 Business Days | From £3.99 |
| Express Delivery | 1–2 Business Days | From £5.99 |
| Free Shipping | 3–5 Business Days | On orders of £20 or more |
Please note: Delivery times are estimates provided by our couriers (Royal Mail, Evri, or DPD) and are not guaranteed.
3. Tracking Your Order
Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number and a link to the courier’s website. You can use this to monitor your parcel’s progress in real-time.
4. Shipping Restrictions
- UK Delivery: Currently, we ship to all addresses within the United Kingdom Mainland Only.
- P.O. Boxes: We are unable to deliver to P.O. Boxes or BFPO addresses at this time.
- International Shipping: At this moment sylhetybazar.com only ships within the UK. Stay tuned as we hope to expand globally soon!
5. Incorrect Addresses & Undeliverable Parcels
Please double-check your delivery address at checkout. sylhetybazar.com is not responsible for orders shipped to an incorrect address provided by the customer.
- If a parcel is returned to us due to an incorrect address or because it was not collected from a local depot, a redelivery fee may apply.
6. Missing or Damaged Items
If your order arrives damaged, or if your tracking says “Delivered” but you haven’t received it:
- Contact us immediately on WhatsApp 07579777590 or email: contact.sylhetybazar@gmail.com
- Keep all packaging materials and damaged goods as we may need photos to file a claim with the courier.
Contact Information
If you have any questions about the status of your shipment, please reach out:
- Website: sylhetybazar.com
- Phone: 07579777590 WhatsApp Support
- email: contact.sylhetybazar@gmail.com
- Office address only: Commercial Street, Kingsway Centre, Newport Gwent, NP20 1LN
- Returns address: 22 Harlequin Drive, Newport Gwent, NP20 5GJ